Cancellation policy
Products Marked as Pre-order
Thank you for choosing to pre-order with Oshiozena. As all of our garments are custom milled, dyed, hand-cut and sewed, the production process requires careful attention and time. As a result, pre-orders may take a bit longer to complete, and we appreciate your patience as we craft your items with the utmost care and precision. Please note the following terms when placing a pre-order:
- Payment Requirement
- Pre-orders require full payment at the time of purchase to confirm your order.
- Production Process
- As pre-order items are custom-made, cancellations or refunds are not possible once production begins.
- Updates and Communication
- We will provide regular updates on the status of your pre-order and greatly appreciate your patience as we carefully produce your item.
If you have any questions regarding your pre-order, feel free to reach out to us at info@oshiozena.com. Thank you for supporting our brand and our made-to-order process.